Refund and Cancellation Policy

1. General Policy

At Bhavishya (owned by Mepo Labs), we strive to provide the best possible astrology services. However, we understand that there may be circumstances where you are not satisfied with your purchase. This policy outlines the conditions under which refunds and cancellations are handled.

2. Refunds

Refunds may be considered under the following circumstances:

• Technical Issues: If a technical error prevented you from receiving the service (e.g., payment deducted but credits not added, or prediction not generated).
• Service Not Delivered: If you did not receive the prediction you paid for within a reasonable timeframe due to a system failure.

Non-Refundable Items:

• Credits that have already been used to generate predictions.
• Dissatisfaction with the content of the prediction (as astrology is subjective and for entertainment purposes).

3. Question Packs and Expiry

Questions are sold in packs. Each pack has a validity period, which is shown clearly on the payment screen before you pay:

• ₹51 — one question: never expires.
• ₹199 — 5 questions: valid for 24 hours from purchase.
• ₹499 — 15 questions: valid for 7 days from purchase.
• ₹1,399 — 50 questions: valid for 30 days from purchase.

When a pack's validity period ends, any questions you have not used in that pack lapse and are not refundable. Where you hold more than one pack, we always use the one expiring soonest first, so you do not lose questions you could have used.

If you bought a pack within the last 24 hours and have not used any of its questions, email support@broperks.com and we will refund it in full, no reason needed.

4. Cancellation

Since our services are digital and delivered instantly or near-instantly, traditional cancellation policies do not apply once a service has been initiated (e.g., a question has been asked).

You may cancel your account at any time by contacting support. Any unused credits remaining in your account at the time of cancellation are generally non-refundable, except as required by law or at our sole discretion.

5. How to Request a Refund

To request a refund, please contact our support team within 7 days of the transaction. Please provide:

• Your registered email address or phone number
• Transaction ID or Order ID
• Date of transaction
• A detailed description of the issue

Send your request to: support@broperks.com

6. Processing Time

We will review your request and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

7. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

Email: support@broperks.com

Address: Mepo Labs, Ludhiana, Punjab, India